Shipping & Returns

Shipping cost

The shipping costs of your order can always be displayed before buying. For this, please add to cart the desired quantities and items and select your destination country in the dropdown menu in the box "Shipping estimate".

Delivery is made by a shipping provider of my choice for the following costs (prices include 19% german VAT.):

Parcel with     Shipping fee    
weight up to Germany France EU Zone 1* Rest Europe World Zone 3** World Zone 4***
1 kg 4,76 € 9,28 € 9,79 € 35,69 € 42,83 € 52,35 €
2 kg 5,36 € 10,47 € 13,79 € 35,69 € 42,83 € 52,35 €
5 kg 8,32 € 15,88 € 20,22 € 35,69 € 42,83 € 52,35 €
10 kg 10,70 € 23,20 € 26,17 € 42,83 € 59,49 € 71,39 €
20 kg 17,84 € 23,20 € 39,26 € 59,49 € 83,29 € 114,23 €
30 kg 17,84 € 33,08 € 53,54 € 66,63 € 114,23 € 149,93 €
31,5 kg 17,84 €  not available 53,54 € 66,63 € 114,23 € 149,93 €

* European Union - Belgium, Bulgaria, Denmark (except Faroe Islands and Greenland), Estonia, Finland (excluding Åland), France (except overseas territories and departments), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy ( except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except overseas territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (Republic, except Northern Cyprus)
** Zone 3: North America, North Africa, Middle East, parts of Asia
*** Zone 4: Latin America, Asia, Central and South Africa, Australia, Oceania.

Maximum package weight for shipment to France is 30 kg and for all other countries 31.5 kg. Exceeds your order these maximum weights, it is divided into several parcels and the shipping costs are added.

Pick-up

You also can pick-up the purchased products by appointment at the following address: Bahnhofstrasse 4 – 77866 Rheinau – Germany. See the location here

Intra Community Supply

All prices include the German VAT of 19%. EU traders outside of Germany can have an invoice as an intra-community supply. For this, please leave your tax id. number in your customer account.

Export and customs costs

All charges incurred by exporting (eg customs, taxation outside Germany etc. ..) are borne by the buyer. Customs clearance is only made from a minium product value of EUR 300 and must be carried out by the buyer. In this case, the German VAT is refunded after submission of the import and customs certificate.

Delivery times

Delivery time for Germany and France: 6 working days
Delivery time for EU countries: 14 business days
Delivery time Rest of the world: up to 8 weeks, depending on the destination country

Payment Methods

The integral payment is to be made at the order and before shipping. I accept the following payment methods:

With PayPal, you can easily - even without registration - pay by credit card and direct debit
Payment by SEPA bank transfer to my bank account in Germany (available for payments from EU countries), I will provide you the bank account information with the order confirmation
Cash on pickup

You also can find further informations in the conditions of useand the right of withdrawel

If you have any questions, please feel free to contact me